Samsung Family Hub – Frequently Asked Questions

What is Samsung Family Hub?

Samsung Family Hub is a smart refrigerator equipped with smart home control features, a multimedia center, and built-in applications designed for daily convenience. Its unique features include a touchscreen display, internet connectivity, built-in cameras, and mobile device synchronization, among others.

How do I control Samsung Family Hub?

Samsung Family Hub can be controlled via the touchscreen on the refrigerator door, as well as through the SmartThings mobile app, which you can install on your smartphone or tablet.

How does the internal camera work?

The built-in cameras take photos of the fridge’s contents every time you close the door. These images can be viewed on the refrigerator’s display or through the SmartThings app, allowing you to check what’s inside while shopping.

Can I connect other smart home devices to Family Hub?

Yes, Samsung Family Hub supports smart home device control through the SmartThings app. You can connect smart lights, thermostats, security cameras, and other compatible devices.

What apps are available on Samsung Family Hub?

Family Hub supports various apps such as calendars, notes, shopping lists, streaming services (Spotify, Pandora), web browsers, recipe apps, and more. You can also install compatible third-party apps via the app store.

How do I update the software on Family Hub?

Software updates can be installed through the settings menu on the refrigerator’s display. You can also enable automatic software updates.

How do I add and sync family calendars?

Samsung Family Hub supports syncing with Google Calendar and other popular calendar services. You can add accounts for each family member to display and sync their schedules on the refrigerator screen.

How does Bixby voice control work on Family Hub?

Family Hub supports Bixby, a voice assistant that allows you to control the refrigerator and other smart home functions with voice commands. You can also ask Bixby questions like any standard voice assistant.

Can I play music and videos on Family Hub?

Yes, you can play music through streaming services like Spotify and Pandora, and watch videos on YouTube or other platforms on Samsung Family Hub.

How do I use the notes and drawing feature?

You can create digital notes, draw by hand, or attach photos directly on the refrigerator’s display. These notes will be visible to all family members.

Are there features for managing a shopping list?

Family Hub allows you to create and manage shopping lists directly on the refrigerator display or via the app. The list syncs automatically between the refrigerator and your mobile device, so you can view it while shopping.

How do I use Family Hub to find recipes?

Family Hub has a recipe search function that takes into account the ingredients you have. You can select a recipe, and the refrigerator will guide you through the steps to prepare it.

Does Family Hub support Wi-Fi?

Yes, to access the internet, apps, and software updates, the refrigerator must be connected to Wi-Fi.

Can Family Hub connect to a TV?

Yes, some Samsung Family Hub models support Screen Mirroring, which allows you to cast the screen from a Samsung TV to the refrigerator display.

What types of notifications can Family Hub send?

The refrigerator can send notifications to your smartphone via the app, such as when the fridge door is left open or if the internal temperature changes.

How do I set up individual profiles for family members?

Family Hub supports creating separate profiles for each family member. You can set up individual avatars, calendars, and to-do lists for each profile.

What is the energy consumption of Samsung Family Hub?

Family Hub comes with energy-saving features such as power-saving modes and smart cooling management. Energy consumption depends on the model, but the refrigerator is designed to minimize electricity use.

Can I turn off the display?

Yes, the Family Hub screen can be turned off or set to automatically turn off after a period of inactivity.

How can I protect my personal data on Family Hub?

You can set a PIN code or use the built-in security options in the settings menu to protect personal information. You can also restrict access to certain profiles or apps.

Can I connect Samsung Family Hub to non-Samsung mobile devices?

Yes, the SmartThings app is available for both Android and iOS devices, allowing you to connect Family Hub to smartphones from other brands.

How do reminders work on Family Hub?

You can set reminders on the refrigerator’s screen, and they will appear as notifications for the whole family. For example, you can remind yourself to buy groceries or alert others to an upcoming event.

How do I clean the screen from fingerprints and smudges?

It’s recommended to clean the Family Hub display with a soft, dry cloth. For heavier dirt, use a slightly damp cloth without harsh chemicals to avoid damaging the touchscreen.

Can Family Hub be used without an internet connection?

Basic functions like temperature control and refrigerator usage will work without internet. However, most smart features, including the cameras, apps, and updates, require an internet connection.

How can I check the model and software version of my Family Hub?

You can find this information in the refrigerator’s settings menu by selecting the “About Refrigerator” section. Here, you’ll see all details about the model and current software version.